When COVID-19 struck, it brought the world to its knees and no country was spared. Since its first diagnosis, COVID-19 has evolved into a

Happy customers make good business. The 2018 Salesforce Survey Report shows that 72 percent of customers share their good experiences with others and 67

To provide customers with greater experiences, companies need to have a deeper understanding of who their customers are, their passions, and pain points. It